Safety is paramount in logistics. Processes which prevent accidents are part of the business model, emphasised with good training.
But accidents still take place. Figures based on RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) over the last three years show that 43% of incidents involving a forklift truck were impacted by a third person.
Safety features are now built into transport technology, from sensors on counterbalance trucks to telematics on HGVs.
Wincanton reduced harsh braking incidents by 83%, saw an 89% reduction in over-speeding events and a 28% reduction in total RTAs (Road Traffic Accidents), following the introduction of a new telematics system, reported last year.
Technology plays a part in keeping operators safe, but it can’t replace competent training, which is the foundation of driver safety. At HGVC we’ve trained over 10,000 drivers and coordinated hundreds of companies’ training programmes, large and small across the length and breadth of the UK. We see first-hand how quality training helps save lives and retain staff.
COVID-19 response
Safety in transport and logistics has taken on a new meaning since the arrival of COVID-19.
Increasing the frequency of hand washing and surface cleaning, using screens or barriers to separate people from each other and using back-to-back or side-to-side working (rather than face-to-face) – which is government advice – has been achievable for many operators, as is providing dedicated waiting areas with welfare and rest room facilities for drivers when delivering and collecting goods (although the HSE did report it received complaints that drivers were not being allowed to use welfare facilities when they deliver, which is against the law).
Safety next steps
So what next? Remote working and the digital workplace will play a key role in keeping our staff safe and the use of automated and digital systems will continue to change the way we work as individuals and within facilities/on the roads.
Thanks to our devoted team, HGVC is now delivering CPC courses online, and will continue to do so as a safer option for our future workforce.
The user experience of our online portal has never been more important. For large-scale CPC programmes, transport managers have access to a custom online portal so drivers can be added and progress can be monitored.
Our portal allows us to keep full track of a driver’s Driver Qualification Card (DQC), can remind users when the courses need to be taken, and even provide automated course booking so DQCs don’t lapse.
The dashboard gives live information on progress and KPIs and can be customised to suit each client.
Jobs and training will undoubtedly include virtual and physical workspaces in future, and as a supplier to the profession, we’re eager to play our part and make it easier for our clients and their drivers to do their jobs/training safely with the systems we create.
We’re not alone. Universities in the UK are being encouraged to halt plans for face-to-face teaching until Christmas. Facebook is allowing employees to work from home until July 2021 and will give them a budget for home office needs.
The reality is, the future workplace will be blended, with both virtual and physical working environments, testing safety every step of the way. But regardless of which realm you’re in, I have little doubt it will be digital.
