DHL is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customised, integrated logistics solutions drive efficiency, improve quality and provide a competitive advantage.
DHL decided to provide upskilling training to its current staff to meet the demands of its ever-growing customer base and the company opted to outsource to a specialist training company after realising that in-house HGV licence acquisition was too complex and difficult to manage on its own.
Before starting our working relationship, we conducted a detailed investigation to determine exactly what was inefficient about DHL’s existing driver training programme.
The following issues were subsequently highlighted:
This streamlined DHL’s communications and overall workload, allowing them to place much-needed focus on other aspects of DHL’s core business.’
We implemented and managed a standardised process that allowed us to do the following:
The First stage of implementation was the onboarding process, which involved us sending in a number of our representatives in order to fully understand DHL’s processes. This cemented the relationship between key parts of the booking process, as well as allowing both parties to fully understand what was required.
Within a week, we were running the programme, achieving almost immediate, tangible results. HGVC received the first group of 19 drivers from DHL, with all 19 being successfully booked in.
We followed this up with monthly reports and a quarterly review of the business.
Since our working relationship began, we have seen the following results:
During the process, DHL has learnt that having a single supplier managing the system, shortens the process considerably. It also allows DHL to get drivers trained more efficiently, therefore allowing them to grow their business and meet demand when required.
“Its been a pleasure working with HGVC. The whole process has been effective from the initial contact to the candidates passing. Thank you!”
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