2018 sees one of the biggest changes to UK data privacy laws as the General Data Protection Regulation (GDPR) was introduced across Europe on 25 May. The General Data Protection Regulation (GDPR) deals with the huge increase in customer data that is now generated from social media and online activity. Whether that’s sharing a tweet or shopping online, the new laws provide individuals with more transparency and stronger rights regarding personal data. At HGV Training Services (HGVC.co.uk) we have always taken data privacy very seriously and we believe the introduction of the GDPR is positive – giving you more control over how organizations use and manage your data.
GDPR doesn’t change the ways we use your personal information. We’ll continue to value the data you share with us, treating it with respect and keeping it secure always. We’ll continue to contact you in an appropriate way about services that may benefit you, unless you’ve asked us not to. So, whilst the laws might have changed, our commitment to looking after your data stays the same.
We want to make it easier for you to find out how we collect, use and protect your information, so we’ve updated our Privacy Notices below.
We’ll only collect your information in line with relevant regulations and law. We may collect it from a range of sources and it may relate to any of our products or services you apply for, currently hold or have held in the past. We may also collect information about you when you interact with us, e.g. visit our websites or mobile channels, call us or visit one of our branches, or ask about any of our products and services.
Some of it will come directly from you, e.g. when you provide your driving licence number. It can also come from government departments such as DVLA or DVSA or other sources you’ve asked us to obtain information from. We might also get some of it from publicly available sources.
The information we collect may include:
We’ll only use your information where we have your consent or we have another lawful reason for using it. These reasons include where we:
We may record details of your interactions with us. We may record and keep track of conversations you have with us including phone calls, face-to-face meetings, letters, emails, live chats, video chats and any other kinds of communication. We may use these recordings to check your instructions to us, assess, analyze and improve our service, train our people, manage risk or to prevent and detect fraud and other crimes. We may also capture additional information about these interactions, e.g. telephone numbers that you call us from and information about the devices or software that you use. We use closed circuit television (CCTV) in and around our sites and these may collect photos or videos of you, or record your voice.
We’ll use your information to meet our compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities we are subject to. This may include using it to help detect or prevent crime. We’ll only do this on the basis that it’s needed to comply with a legal obligation, it’s in our legitimate interests and that of others, or to prevent or detect unlawful acts.
We may use your information to provide you with details about HGV Training Services products and services, and also products and services from our partners and other relevant third parties. We may send you marketing messages by post, email, telephone, text or secure messages. You can change your mind on how you receive marketing messages or choose to stop receiving them at any time. To make that change, please contact us in the usual way.
If you ask us not to send you marketing, it may take us a short period of time to update our systems and records to reflect your request, during which time you may continue to receive marketing messages. Even if you tell us not to send you marketing messages, we’ll continue to use your contact details to provide you with important information, such as changes to your terms and conditions or if we need to tell you something about your training.
We may use your information for surveys to improve our products and services and to obtain feedback from you on your course. Surveying agencies acting on our behalf may get in touch with you by post, telephone, email or other methods of communication to invite you to take part in research. We won’t invite you to take part in research using a communication method if you’ve asked us not to get in touch that way. Any responses that you provide whilst participating in market research will be reported back to us anonymously unless you give us permission for your details to be shared.
We may share your information with others where lawful to do so including where we or they:
Your information is stored in locations within the European Economic Area (EEA). We do not transfer your data overseas.
Click “Get in touch” or give us a call on 0330 818 8888 and we’ll be happy to answer all your questions.