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Stagecoach West Case Study

Stagecoach West is one of the largest bus operators in the UK. They are a flagship subsidiary of The Stagecoach Group and house 9 depots across The West of England with a fleet size of 1,500 buses. Their operations span from Banbury to Bristol, transporting over 25 million passengers annually. Although Stagecoach West have an excellent and well-run internal driver academy programme, they realised at the start of 2021 that due to the sheer numbers of new drivers they were recruiting, they would not be able to keep up with the demand they have for driver training, without finding a well-tailored, outsourced solution.

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Amey is a large construction and infrastructure company that has a wide range of operations in various sectors. It has a large fleet of over 800 HGVs in a variety of categories. In 2016 Amey began to realise that HGV licence acquisition must be treated as it’s own category of training.

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DHL is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customised, integrated logistics solutions drive efficiency, improve quality and provide a competitive advantage.

DHL decided to provide upskilling training to its current staff to meet the demands of its ever-growing customer base and the company opted to outsource to a specialist training company after realising that in-house HGV licence acquisition was too complex and difficult to manage on its own.

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East Midlands Ambulance Service

East Midlands Ambulance Service (EMAS) provides emergency 999 care and telephone clinical assessment services for a population of 4.8 million people.

Having previously used numerous training suppliers across the vast region they cover, they decided it was time to move a single supplier, fully-managed training model.

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British Armed Forces

The British Armed Forces (BAF) are responsible for the defence of the United Kingdom, its overseas territories and the Crown dependencies. They also promote the UK’s wider interests, support international peacekeeping efforts and provide humanitarian aid.

The British Armed Forces have traditionally provided an assortment of training for their staff and HGVC manages this on their behalf.

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Telford College and Jobcentre Plus

Since April 2017, working closely with regional employers and agencies, contacts within Jobcentre Plus and other training partners, Telford College have run numerous driver training sector-based work academies which give individuals the step-up into the industry they need.

Prior to their Class 2 training, learners receive three weeks of full-time classroom-based training to prepare them for employment, covering personal development and employability skills, customer service, whilst the second and third weeks focus on warehouse and storage, and driving goods vehicles.

They have been running driver training programmes in the West Midlands for the last 18 months.

Their goals were to optimise and expand their current programme.

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