East Midlands Ambulance Service

East Midlands Ambulance Service (EMAS) provides emergency 999 care and telephone clinical assessment services for a population of 4.8 million people.

Having previously used numerous training suppliers across the vast region they cover, they decided it was time to move a single supplier, fully-managed training model.

• Numerous training suppliers becoming an administrative headache
• Variance of training across suppliers
• Cost difference across suppliers
• Lack of driver progress visibility impacting internal training schedules
• Trainees having limited options for where they could do their training
• Trainees missing internal start dates due to slow completion times

We offered EMAS a fully managed service that allowed them access to more suppliers through our centralised process and pricing. We also gave them access to our CRM through our Driver Tracking Portal. This would significantly reduce the administration necessary to train drivers across numerous locations and allow members of staff to focus on other business aspects.

HGVC were able to implement:

• Clear communication channels between EMAS programme co-ordinators and the HGVC training team
• One price and simple invoicing with one contact
• Access to the Driver Tracking Portal for instant live driver progress
• More training locations available to trainee drivers meaning faster completion times

To date we have a very healthy 70% overall pass rate and a 71% 1st time pass rate. EMAS have also been able to cut down on time spent contacting training schools for a driver progress update. They are now simply able to log in to the Driver Tracking Portal and find any driver in training and bring up their training log. They also have all drivers’ details stored centrally with easy access.